Returns & Refunds 

You don't like it or it doesn't fit? That's a shame.

If you purchased the product from one of our specialist retailers, please contact your retailer directly.

If you purchased a product through our online shop and it return would like Please note the following::

Returns within Germany

1. Undamaged and unused goods in original packaging: yes
2. All labels and signs on the items: yes
3. Then click on "View order" in the order confirmation email.
4. Select the products you wish to return and click on "Request return".
5. You will then receive an email with the free return label.

Returns from outside Germany

1. Undamaged and unused goods in original packaging: yes
2. All labels and signs on the items: yes
3. Then please send us an email regarding the return shipment to info@gz-bag.de with
1. Order number
2. Name + Address
3. E-mail address
4. Reason for return
5. Which product
4. We cannot create a return label for returns from abroad. Therefore, in this case, please return the package to us; the shipping costs will be refunded with your credit note.

Complaints

Is your Grüezi bag product defective or damaged? We're sorry!

If you purchased the product from one of our specialist retailers, please contact your retailer directly.

If you have purchased a product through our online shop and wish to make a complaint, please note the following:

1. If the product has already been used, please wash/clean it according to the care instructions on the label before returning it.
2. Please send us an email to info@gz-bag.de, Subject: Complaint + order number and information:

• Order number
• Name + Address
• E-mail address
• Detailed reason for complaint
• Which product

You will then receive a return label from us for free return shipping. within Germany.
For Returns from abroad We are unable to create a return label. Therefore, in this case, we ask you to return the package to us; the shipping costs will be refunded to you with the credit note.